Our Care Management department facilitates and promotes an integrative, high quality, efficient, and educational approach to service delivery. As an engaged team, integral to the daily operations of the medical center, we balance an empathic approach to patient / family interaction with the sound knowledge of the business of healthcare and serve as champions of change to continually improve the process of care management for the benefit of our patients. We promote staff involvement in improving and developing standards of care and in influencing change within the profession.
Key to the success of the Care Management department was the development of a high performing, integrated team of nurse care managers and social workers, supported by a core of administrative support staff. Integration efforts included a redesign of the department model, team building, intensive staff recruitment efforts, leadership restructure, development of a shared vision statement, and redesign of the discharge planning unit.
Senior Director: Brenda Ohta, PhD
Director of Care Management: Regina Presa, RN, BSN, MBA
Manager of Care Management: Philicity Tinnie-Wilson, RN, MAS